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Frequently Asked Questions

Answers to the most frequently asked questions about our carpet cleaning services in Melbourne, including floor cleaning, upholstery cleaning, air duct cleaning, and more.

What method do you use for cleaning?

The method we use for cleaning is hot water extraction, commonly referred to as steam cleaning. Our exclusive carpet steam cleaning method removes the toughest, deepest dirt and stains safely and gently from your carpet. Hot, soft water including cleaning solution is added deep within the carpet fibres with the help of advance equipments. The equipments help to form foam on your carpet. Then, a powerful suction of cleaning equipment extracts all deep-down dirt, allergens, pollutants, soil particles cleaning solution and maximum moisture from carpet. This cleaning method is mostly recommended by carpet manufacturers.

Do I need to vacuum before the crew arrives?

The vacuuming is recommended but not needed. Our team member pre-vacuums the area to be cleaned.

What do you consider as an area?

Normally, a room area is up to approx. 300 square feet (that is 15 x 20 the size). Living room and dining room combination are considered two different areas. So any house area over and above 300 but less than 600 square feet is considered and priced as two different areas. Other areas like bathrooms, halls, stairs, landings, walk-in-closets, etc are considered separately from the standard area of house. Cleaning company charges fewer prices for cleaning these areas. Please note that the room sizes may vary from property to property.

How long will it take to clean my carpets?

On an average, our carpet cleaners will take approximately 20 - 30 minutes to clean per room depending on the how dirty your carpet is. This time varies depending on the amount of furniture to be moved, how soiled, dirty and stained your carpet is, and any stubborn spot removal treatments required.

Do you move furniture?

Yes. There is no charge to move small furniture. Our professionals are trained to move your furniture. After carpet cleaning is completed, we return your furniture rightful place including respective protective padding as required. We also request you remove items off of your furniture, electronics, plants, lamps and knick-knacks. The heavy furniture, items like pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc would be charged for moving and keeping it again.

How long will it take for my carpet to dry?

Carpet Dry time is dependent on humidity, temperature and air flow to your area. It normally takes between 8-24 hours for any type of carpet to completely dry.

I have had my carpet cleaned recently. What should I do but the spots have reappeared?

We work on stubborn spots and removed from carpet by treating them. It normally does not reappear. At some situations in carpet spot backing may come to the surface after deep cleaning. If this happens, please contact us at 0401 330 659 immediately.

Do you provide a guarantee removal of all spots or stains in the carpet?

We provide 100% customer satisfaction guarantee that we will treat almost all the spots or stains. Depending on the colours, fabric and fibres and the age of the carpet and the type of carpet fibres also plays a factor in treating and removing the stubborn stains and spots from your carpet. Our experts are trained and certified pros to clean your carpets.

How do you guarantee customer satisfaction?

When you hire us, we provide you 100% Customer Satisfaction Guarantee. We are happy to work with you to correct any unwanted situation that arises anytime at time of working. The bottom line is if you are satisfied then we are.